Did you want to reach Oukitel because of your phone warranty or any other problems? Well, you can easily reach them through email or phone calls but before then, there is something you need to know.


In case of warranty, you can contact them and have your phone replaced or repair if you encounter the following problem after you purchase a new Oukitel phone.

  • Screen Issue: your screen was unable to detect touch or display.
  • Fail or unable to boot.
  • Nonfunctional vibration.
  • Dialing Error
  • Abnormal shutdown.
  • Poor Simcard placement
  • Button Issues: Loose, fell off or nonfunctional button.
  • Speaker or microphone dysfunction.
  • No sound, no sound in one direction or abnormal volume
  • Casing breakage due to structural or material factor.
  • Charger not working or unable to charge normally using the designated charger.
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If you encounter any of the problems above and your phone is still under warranty period then you can contact Oukitel using the following means below.

  • Company Address: 7A-01,Tianji Bldg,Tian’an Cyber Park, Futian,Shenzhen, China.
  • For sales in case, you want to buy a new phone you can email them at crystal@oukitel.com.
  • For marketing: joanna@oukitel.com
  • Contact care number is +86 755 83838095 OR +86 18666289956
  • If you live in China you can contact them with this number +86 18665820645(China only)

For more information visit their official website https://www.oukitel.com/service.html


  1. please i have sent you series of mails since last week and haven’t gotten any reply. my Oukitel C15 Pro touch bad has been bad i can”t find a replacement in the market here in Delta state, Nigeria. if we cant get your products fixed when they bad then it”s pointless to sell them to us. please acknowledge. Thanks

    • Hello, I will advise you to buy the touchpad from Aliexpress and then take it to a repair bar for them to change it for you.


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